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Terms of Service

Last updated: 6 October 2026

1. Subject Matter

This document constitutes the Terms and Conditions of use (hereinafter, “Terms”) of the Nexalarm service, a web platform for monitoring and managing email notifications from alarm control panels (hereinafter, “Service”), provided by Matteo Sacco (hereinafter, “Provider”). By registering for the Service, the user (hereinafter, “Customer”) fully accepts these Terms.

2. Access to the Service and Account

  • To use the Service, you must create an account by providing accurate and up-to-date information.
  • The Customer is responsible for maintaining the confidentiality of their credentials and all activities carried out through their account.
  • Sharing credentials with unauthorized third parties is prohibited. In case of unauthorized use, the Customer must notify the Provider immediately.
  • The Provider reserves the right to suspend or close accounts in case of violation of these Terms.

3. Trial Period and Subscription

Upon registration, a free 15-day trial period is automatically activated, providing access to the Starter plan features with the following limits: a maximum of 2 users and 30 managed clients.

At the end of the trial period, a paid subscription is required to continue using the Service. Details on available plans, pricing and subscription terms are provided on the Provider’s website or communicated directly to the Customer.

The Provider reserves the right to modify plans and pricing with at least 30 days’ notice, communicated by email to the address provided at registration.

4. Permitted Use

The Customer agrees to use the Service only for lawful purposes and in compliance with applicable law. The following are expressly prohibited:

  • Using the Service to transmit illegal, defamatory, fraudulent or harmful content.
  • Attempting to gain unauthorized access to the Provider’s systems or other users’ accounts.
  • Reverse engineering, decompiling or altering the software.
  • Reselling, sublicensing or transferring access to the Service to third parties without the Provider’s written authorization.
  • Using the Service in a way that impairs its performance or availability for other users.

5. Intellectual Property

The Service, including its software, graphics, text and documentation, is the exclusive property of the Provider and is protected by copyright and intellectual property laws. Subscribing to the Service does not transfer any ownership rights to the Customer, but grants only a personal, non-exclusive, non-transferable and revocable license to use the Service.

6. Data and Privacy

The processing of the Customer’s personal data is governed by the Privacy Policy and the Cookie Policy, which form an integral part of these Terms. The Customer is responsible for the data uploaded to the Service (e.g. end client data) and warrants that they have the necessary authorizations for its processing.

7. Service Availability

The Provider undertakes to ensure the availability of the Service to a reasonable extent. The Service is provided “as is” and the Provider does not guarantee the absence of interruptions or errors.

Scheduled maintenance will be communicated with reasonable notice. The Provider is not responsible for interruptions due to force majeure, third-party failures (e.g. cloud providers, connectivity) or cyberattacks.

8. Limitation of Liability

To the extent permitted by applicable law, the Provider shall not be liable for indirect, incidental, consequential damages or lost profits arising from the use or inability to use the Service.

The Provider is not responsible for the failure to receive or monitor alarm emails due to connectivity issues, incorrect configuration by the Customer, or malfunctions of third-party alarm systems.

In any event, the Provider’s maximum liability shall not exceed the amount paid by the Customer for the Service in the 3 months preceding the damaging event.

9. Duration and Termination

  • The contract lasts for the subscribed period and renews automatically unless cancelled.
  • The Customer may cancel at any time from their account area or by contacting the Provider.
  • The Provider may terminate the contract with immediate effect in case of serious violation of these Terms.
  • Upon termination, the Customer’s data will be retained for 30 days and then deleted, unless required by law.

10. Changes to the Terms

The Provider reserves the right to modify these Terms at any time. Changes will be communicated by email with at least 15 days’ notice. By continuing to use the Service after that date, the Customer accepts the changes. If the Customer disagrees, they have the right to withdraw before the changes take effect.

11. Governing Law and Jurisdiction

These Terms are governed by Italian law. Any dispute arising from the interpretation or execution of these Terms shall be subject to the exclusive jurisdiction of the court at the Provider’s place of business, unless mandatory consumer protection law provides otherwise.

12. Contact

For any questions regarding these Terms, please contact the Provider at: mailalertsaas+privacy@gmail.com.