Nexalarm frequently asked questions

Nexalarm is a SaaS platform for security system integrators that aggregates alarm email notifications from different manufacturers (Inim, Bentel, Tecnoalarm and others) into a single dashboard. It lets you monitor all your customers' installations from one place, without depending on each brand's proprietary app.

Nexalarm is designed for system integrators and security installers who manage multiple clients with alarm panels from different brands. If you have 10, 50 or 200 installations to monitor and currently do it by checking dozens of email inboxes, Nexalarm is the solution for you.

Currently yes: Nexalarm connects to your dedicated alarm notification email inbox via IMAP and processes messages in real time. Support for additional ingestion channels (HTTP webhook, Contact ID, SIA-IP) is planned for future development phases.

Nexalarm is vendor-agnostic: it works with any alarm panel that sends email notifications. Pre-configured filters are already available for Inim, Bentel and Tecnoalarm. For other brands you can configure custom filters based on sender, subject and email body.

No. Nexalarm is a fully managed cloud service. All you need to do is configure a dedicated IMAP email account for alarm notifications and enter the credentials in the dashboard. No local installation required.

Nexalarm supports any email provider with IMAP access enabled: Gmail, Outlook, Aruba, OVH, corporate servers and any provider with standard IMAP support. We recommend creating a dedicated mailbox exclusively for alarm notifications.

Yes. IMAP credentials are encrypted with hybrid RSA-4096 + AES-256-GCM encryption before being stored in the database. The decryption private key is stored only on the dedicated worker server and is never exposed to the web application. All communications use HTTPS/TLS.

Yes, with the Free plan: 1 user, up to 10 clients and 7 days of history. You can also try the Starter plan (up to 2 users and 30 clients) free for 15 days, no credit card required.

Monthly prices: Free €0, Starter €16, Professional €45, Business €75. Enterprise is priced on request. With yearly billing you pay ten months instead of twelve.

Yes. There are no minimum contract commitments. You can cancel your subscription at any time from the dashboard. Your data will be retained for 30 days after cancellation and then permanently deleted.

Yes. Data is stored on Supabase infrastructure with European datacenters. Access is protected by Row-Level Security (RLS) ensuring complete data isolation between different tenants. The audit log tracks all sensitive operations. For more details see our Privacy Policy.

The data controller is Matteo Sacco, based in Bologna, Italy. To exercise your GDPR rights (access, rectification, erasure) you can write to mailalertsaas+privacy@gmail.com.

No. Every organization on Nexalarm is completely isolated from others via Row-Level Security at the database level. Your clients' data is accessible only to users within your account.

You can contact us by writing to mailalertsaas+licensing@gmail.com. We are a small team and typically respond within 1-2 business days.

Absolutely yes. Nexalarm is developed in close collaboration with real installers. If you have a specific need — an unsupported brand, a particular notification type, an integration — contact us. User requests drive the product roadmap.